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Important: This policy is a production draft. Before publishing or accepting payments, Uttara Ride should replace the bracketed contact/company fields and have the final documents reviewed against the actual app, backend, payment provider, partner agreements and applicable Indian law.

Cancellation & Refund Policy

Last updated: 18 September 2026

1. Scope

This policy describes the framework for cancellations, failed transactions and refunds. The exact rules shown at checkout or booking confirmation for a particular service take precedence where clearly stated and lawful.

2. Customer cancellation

Customers may cancel a service through the available production website booking flow, subject to the cancellation window and charges displayed for that service. If no charge applies, the cancellation should be confirmed without a cancellation fee.

3. Rider or partner cancellation

If a rider or partner cancels or cannot provide the service, Uttara Ride may offer reassignment, rescheduling or refund options according to the service's final operational rules.

4. Failed or reversed payments

If money is debited but the booking is not successfully confirmed, the transaction should be reconciled with the payment provider. Refund timing may depend on the payment provider and banking system.

5. Refund method

Where a refund is approved, it should normally be returned through the original payment route where supported, subject to the payment provider's processes and applicable law.

6. Partner services

Hotels, adventure operators and rental partners may have service-specific cancellation policies. Those terms should be shown before confirmation where applicable.

7. Non-refundable items

Any non-refundable fee must be clearly disclosed before payment and must comply with applicable law. Do not publish a blanket non-refundable rule where the actual service rules differ.

8. Refund disputes

For a refund query, provide the booking/transaction reference, date, service type and relevant payment details through the official support channel. Do not send card PINs, passwords or OTPs.

9. Processing time

The final published policy should state the actual processing timeframe supported by the chosen payment provider and banking workflow rather than promising an unverified number of days.

10. Contact

Refund/support contact: +91 99997 95358
Business address: Official registered business address to be published before launch